Legal

Terms and Conditions

Last updated: 27 May 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of services provided by Cold Labs EOOD ("Cold Labs," "we," "us," or "our"), a company registered in Bulgaria.

• Company: Cold Labs EOOD
• VAT: BG208112054
• Registered address: 54 Rila, Kyustendil, 2500, Bulgaria

By engaging our services, you agree to these Terms. If you disagree with any part of these Terms, you may not use our services.

2. Services

Cold Labs provides cold email outbound services to B2B companies. Our services include, but are not limited to:

• Configuration of email infrastructure (domains, inboxes, deliverability setup, warmup)
• Sourcing and enrichment of business contact data from publicly available sources
• Copywriting and offer design for cold email campaigns
• Campaign setup, sending, and ongoing optimization
• Reply management and reporting
• Strategy and consulting related to outbound systems

The specific scope of services is defined in your individual service agreement with Cold Labs.

3. Eligibility

You must be at least 18 years old and authorized to enter into a binding agreement on behalf of your business to use Cold Labs' services. By agreeing to these Terms, you represent and warrant that you meet these requirements.

4. Subscription and payment

4.1 Minimum commitment

By engaging our services, you agree to a minimum commitment of three (3) months ("Minimum Term") from the date of the service agreement.

4.2 Fees

You agree to pay the monthly fee specified in your service agreement, currently $3,000 USD per month for the core package. You are also responsible for covering the cost of your own dedicated infrastructure (domains, inboxes, and related software), which typically amounts to approximately $900 USD per month.

Payments are billed monthly in advance. Payment methods and billing cycles are specified in your service agreement.

4.3 Money-back guarantee

We offer a first-month money-back guarantee. If you are not satisfied with our services during the first month of your engagement, you may request a full refund of the first month's service fee, provided the request is made within 30 days of the engagement start date.

The money-back guarantee covers the service fee only. It does not cover infrastructure costs (domains, inboxes, third-party software) that have already been incurred on your behalf.

4.4 After the Minimum Term

After the Minimum Term, the agreement continues on a month-to-month basis until terminated by either party in accordance with Section 12.

4.5 Late payment

If payment is not received by the due date, Cold Labs reserves the right to pause services until payment is made. Repeated late payments may result in termination of the agreement.

5. Client responsibilities

You are responsible for providing all necessary information, feedback, input, and approvals required for the successful delivery of our services. This includes, but is not limited to:

• Detailed information about your company, services, and ideal customer profile
• Approvals of campaign strategy, copy, and target lists
• Timely responses to positive replies and booked meetings
• Conducting sales calls and closing deals (Cold Labs does not close deals on your behalf)
• Managing your CRM and post-meeting follow-up
• Compliance with all applicable laws related to your business and outreach activity

Failure to provide timely input or approvals may delay service delivery and is not grounds for refund.

6. Compliance and outreach practices

Cold Labs operates within applicable laws governing commercial electronic communication, including but not limited to:

• General Data Protection Regulation (GDPR) for EU/UK recipients
• CAN-SPAM Act for US recipients
• CASL for Canadian recipients
• Equivalent laws in other jurisdictions where outreach is conducted

We use only publicly available business contact data and legitimate data providers. All outreach includes valid unsubscribe mechanisms and identification of the sender.

You acknowledge that:

• Outbound results depend on multiple factors including offer quality, market conditions, your follow-up process, and your sales execution
• Cold Labs does not guarantee specific results, meeting volumes, or revenue outcomes
• You are responsible for ensuring your offers, products, and services comply with applicable laws and industry standards

7. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of service provision. This includes, but is not limited to:

• Internal processes, methods, and workflows
• Client business information, financial data, and customer lists
• The existence and content of the service agreement
• Strategic plans, pricing, and campaign performance data

Confidentiality obligations survive termination of the agreement for a period of two (2) years.

8. Data and records management

You are responsible for managing and storing the data and records related to leads, meetings, and deals generated through our services within your own CRM or systems.

Cold Labs may retain campaign data, lead data, and performance records for the duration of our engagement and for a reasonable period afterward, in accordance with our Privacy Policy and applicable law.

9. Intellectual property

9.1 Cold Labs' intellectual property

All materials, frameworks, processes, methodologies, documentation, templates, and software developed by Cold Labs remain the exclusive property of Cold Labs. You are granted a limited, non-exclusive license to use these materials only for the purpose of receiving the services during the term of the agreement.

9.2 Your intellectual property

Any materials, brand assets, customer data, or proprietary information you provide to Cold Labs remain your property. Cold Labs may use these materials only as necessary to deliver the services.

9.3 Campaign assets

Campaign copy, lead lists, and other deliverables created specifically for your engagement may be used by you during and after the term of the agreement. The underlying frameworks, processes, and methodologies used to create them remain the property of Cold Labs.

10. No warranty

Our services are provided "as is" without warranty of any kind, express or implied. We do not warrant that:

• The services will produce specific results, including specific reply rates, meeting volumes, or revenue outcomes
• The services will be uninterrupted or error-free
• Any defects will be corrected

We will use commercially reasonable efforts to provide quality services and deliver value to our clients.

11. Limitation of liability

To the maximum extent permitted by law, Cold Labs will not be liable for any indirect, special, consequential, incidental, or punitive damages arising from the use of our services, including but not limited to:

• Lost profits or revenue
• Lost business opportunities
• Damage to reputation or goodwill
• Cost of substitute services

In any event, Cold Labs' total aggregate liability under these Terms shall not exceed the total fees paid by you to Cold Labs in the three (3) months immediately preceding the event giving rise to the claim.

12. Termination

12.1 Termination after the Minimum Term

After the Minimum Term, either party may terminate the agreement by providing written notice at least ten (10) days before the end of the current billing period. Termination takes effect at the end of that billing period.

12.2 Termination for cause

Either party may terminate the agreement immediately if the other party materially breaches these Terms and fails to cure the breach within fourteen (14) days of receiving written notice of the breach.

12.3 Effect of termination

Upon termination:

• Cold Labs will stop active services at the end of the current billing period
• You retain ownership of your data and any campaign deliverables already created
• Outstanding fees become immediately due
• Confidentiality obligations continue per Section 7
• Sections relating to intellectual property, limitation of liability, and dispute resolution survive termination

13. Indemnification

You agree to indemnify and hold Cold Labs harmless from any claims, actions, damages, liabilities, or costs (including reasonable attorneys' fees) arising from:

• Your breach of these Terms
• Your use of the services in violation of applicable law
• Content, offers, or products you provide that infringe third-party rights or violate any law
• Disputes between you and third parties (including prospects or customers)

14. Governing law and dispute resolution

These Terms are governed by the laws of Bulgaria. Any disputes arising from or relating to these Terms or the services shall first be addressed through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within thirty (30) days, it shall be resolved through binding arbitration administered by the Arbitration Court at the Bulgarian Chamber of Commerce and Industry in accordance with its rules, conducted in English, in Sofia, Bulgaria.

Notwithstanding the above, Cold Labs reserves the right to seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. Force majeure

Neither party will be liable for any delay or failure to perform obligations under these Terms due to causes beyond reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government action, internet or telecommunication failures, or third-party platform outages (such as email service providers).

16. Entire agreement

These Terms, together with your individual service agreement and our Privacy Policy, constitute the entire agreement between you and Cold Labs regarding the services and supersede all prior agreements or understandings.

17. Changes to terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes via email or by posting the updated Terms on our Website. Continued use of our services after such changes constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

19. Contact us

If you have questions about these Terms, please contact us:

These Terms are effective as of the "Last updated" date above.